So, the world is a global village! Stuff and people moves across continent in days if not hours. Information travels in milliseconds and technology changes every hour. So when someone wears a fine pair of snickers, they don't really care if it was manufactured in a sweatshop in Bangladesh in totally inhuman working conditions. They just buy them in an air conditioned shop (or better still, on line from the comfort of the couch). Everyone is in for a 'good deal'. The person who has provided us with the product or service is in some far away land majority of the time. This has made us all ungrateful. If the Internet
Now, Imagine a world about 50 years ago. People cared more than they do now. Because everyone who catered to you, lived around you. It was a more human world.People cared about other people. Your tailor mattered to you. Even if you had a fight with him, he was still part of your village and your world. So was the carpenter, the mail man, the farmer ...everyone. Well, not any more.
Which is why in most of the industries stress levels are rising. Consumers/ customers have stopped caring about their providers. All they care about is the product / service and the price. It's a disconnected world now!